Frequently Asked Questions

Most of our tour packages do not include international flights to the starting destination. We believe this gives you the flexibility to choose your preferred airline and routing. However, any internal flights required during the itinerary are fully covered.

Each tour page clearly displays a "Physical Rating" from 1 (Relaxed) to 5 (Challenging). We also provide detailed day-by-day itineraries detailing the expected walking distances, terrain, and altitude. If you are unsure, our travel experts are happy to advise you based on your personal fitness.

Yes, we specialize in custom private departures for groups of 8 or more. We can tailor existing itineraries or create something entirely new to suit your group's interests and schedule. Please contact our groups department for a personalized quote.

We pride ourselves on transparent pricing. The price you see on the final checkout page is the total price you pay. There are no hidden credit card fees or surprise booking charges added at the last minute.

We accept all major credit cards including Visa, Mastercard, and American Express. We also support payments via PayPal and Apple Pay for quick and secure transactions. For larger bookings, bank transfers can be arranged upon request.

Our standard policy allows you to cancel for a full refund of your deposit up to 60 days before the tour departure date. Cancellations made between 59 and 30 days prior will incur a 50% fee, and cancellations within 30 days are non-refundable. We strongly recommend purchasing comprehensive travel insurance.

To cancel a booking, please log into your account, navigate to "My Trips," select the relevant booking, and click "Cancel Booking." Follow the prompts to confirm. Alternatively, you can contact our support team directly with your booking reference number.